Can an employee ask the internal rulebook a question and trust the answer?
Only if the answer arrives with the clause it comes from and the date that clause was last changed. An agent over internal policy is worth deploying when it cites, respects who may see what, and admits when the rule is silent.
Description
Answers questions about internal policy, procedures and regulation, citing the exact clause and its version, and shows each person only what their role opens.
The problem
The rules live across hundreds of documents, with versions, annexes and exceptions that contradict each other. In practice people ask the colleague who has been there longest. Or they guess. The same question gets two answers depending on who you ask, and neither leaves a trace.
How we solve it
The corpus goes into RenBase with every version, and access control bites at the source, so nobody sees a policy they should not. Every answer cites the clause and the date it took effect. Where the rulebook does not settle the question, the agent leaves the gap open. RenLayer keeps the record of every question and every answer, which is the part an auditor asks for.
What it returns
A decision stops depending on who you asked. When a regulator or a court asks what the company told its people on a given date, the answer comes with the clause attached.
KPIs to track
What to measure to know whether this is working. We define the metrics with you before starting, chosen so that it is hard to look good without having done well.
- Answers with a verifiable citation
- Pointing at the clause in force, not at the document; an answer without one does not count.
- Abstention rate
- How often it says the rulebook does not settle the question. An agent that never abstains is not being careful, it is guessing.
- Accuracy on a known-answer set
- A bank of real questions with answers agreed by compliance, rerun on every change.
- Version drift
- Answers citing a clause that has been superseded. Should be zero; nobody notices this one until it matters.
Contact
Does your case look like one of these? That is the best way to start the conversation.
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